Frequently Asked Questions
Returns Policy
As our products are made to order, they are non-returnable unless there is demonstrable fault, which we will be happy to fix.
Please inspect your order upon receiving it and contact us at info@tg-prints.com immediately if there are any issues.
Can I speak to someone on the phone?
Yes, drop us an email requesting a call back and a convenient time.
Contact us at info@tg-prints.com
Can I view the frames and prints in person?
Not currently, but join our mailing list for news of pop-ups and events. We are happy to send you extra photos and videos if
available.
Contact us at info@tg-prints.com
Can you provide frame and print samples before I place an order?
Yes, for a small fee. Contact us with your requirements and we will be happy to help.
Contact us at info@tg-prints.com
What paint companies can I choose from for your ‘bespoke paint finish’ option when ordering?
Pretty much any paint company that is stocked in the UK. We love Farrow and Ball, Little Greene, Colourman Paints and Edward
Bulmer. We are happy to recommend something a little different if our standard finishes don’t work with your scheme.
Contact us at info@tg-prints.com
Is it possible to get an order faster than 2-3 weeks?
We are able to express orders if the workshop has the capacity.
Contact us at info@tg-prints.com