Privacy policy
Introduction
TG Prints is a trading name of Tara Greenwold Ltd, a company registered in England and Wales under company number 14002655.
We are committed to protecting your privacy and handling your personal information with care, transparency and respect.
This Privacy Policy explains how we collect, use and store your personal data when you visit our website, place an order, create an account, subscribe to our newsletter or otherwise interact with us.
We process personal data in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018.
TG Prints is registered as a data controller with the Information Commissioner’s Office (ICO). Our registration number is: [INSERT ICO REGISTRATION NUMBER]
If you have any questions regarding this policy or your personal information, please contact:
Information We Collect
We may collect and process the following types of personal information.
Information You Provide Directly
This may include:
- your name
- billing and delivery addresses
- email address
- telephone number
- account login details
- payment and transaction information
- correspondence sent to us
- trade account or project-related information
Information Collected Automatically
When you use our website, we may automatically collect certain technical information, including:
- IP address
- browser type and device information
- operating system
- pages visited
- referral source
- time spent on the website
- shopping behaviour and interactions
This information helps us improve our website, understand customer behaviour and provide a better user experience.
How We Use Your Information
We use personal data for the following purposes:
- processing and fulfilling orders
- managing customer accounts
- arranging delivery and customer support
- communicating regarding orders or enquiries
- processing payments and refunds
- providing trade account services
- improving our website, products and services
- sending newsletters and marketing communications where you have opted in
- recovering abandoned baskets or incomplete purchases
- preventing fraud and maintaining website security
- complying with legal and regulatory obligations
Marketing Communications
If you subscribe to our newsletter or opt in to marketing communications, we may send you updates about new collections, products, offers, editorial content or studio news.
We may also send:
- abandoned basket reminders
- follow-up communications relating to previous purchases
- occasional requests for feedback or reviews
You can unsubscribe from marketing emails at any time using the unsubscribe link included in all marketing emails.
Transactional emails relating to your orders will still be sent where necessary.
Trade Accounts
If you apply for or use a trade account, we may collect additional information relating to your business, studio, practice or project requirements.
This information is used solely for administering trade services, pricing access, project coordination and related communications.
Legal Basis for Processing
Under UK data protection law, we rely on the following lawful bases for processing personal data.
Contractual Necessity
Where processing is necessary to fulfil orders, provide services or manage your account.
Legitimate Interests
Where processing is reasonably necessary for operating and improving our business, website, products and services, provided your rights and freedoms are not overridden.
Consent
Where you have chosen to receive marketing communications or accepted non-essential cookies.
Legal Obligations
Where we are required to retain or disclose information to comply with legal or regulatory requirements.
Sharing Your Information
We do not sell your personal information.
However, we may share information with trusted third-party service providers where necessary to operate our business and provide services to you, including:
- Shopify
- payment providers such as Stripe and PayPal
- delivery and courier services
- email marketing platforms such as Klaviyo or Mailchimp
- analytics and advertising services including Google Analytics and Meta/Facebook
- website, hosting and technical support providers
These providers only process information where necessary and are expected to handle your data securely and lawfully.
International Transfers
Some of our service providers may process or store personal data outside the United Kingdom or European Economic Area.
Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place to protect your personal information.
Cookies
Our website uses cookies and similar technologies to improve functionality, analyse website traffic and support marketing activity.
Cookies may be used to:
- remember your preferences
- maintain your shopping basket
- enable customer accounts and login functionality
- analyse website performance and visitor behaviour
- support advertising and remarketing activity
- measure the effectiveness of marketing campaigns
We may use services including:
- Shopify
- Google Analytics
- Meta/Facebook Pixel
- Instagram Shopping integrations
- email marketing and advertising platforms
You can control or disable cookies through your browser settings or cookie preferences.
Product Reviews and Social Media
If you choose to submit a review, photograph or social media tag relating to TG Prints, we may share or repost this content on our website, email communications or social media channels.
We will never intentionally publish sensitive personal information, and you may request removal of content at any time.
Retaining Your Information
We retain personal information only for as long as reasonably necessary for the purposes outlined in this policy, including:
- fulfilling orders
- maintaining business and accounting records
- resolving disputes
- complying with legal or tax obligations
- managing customer service and warranty enquiries
Your Rights
Under UK data protection law, you have the right to:
- request access to the personal information we hold about you
- request correction of inaccurate information
- request deletion of your personal data in certain circumstances
- object to or restrict certain processing activities
- withdraw consent for marketing communications
- request transfer of your information to another provider where applicable
- lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of these rights, please contact:
Contact Information
TG Prints is a trading name of Tara Greenwold Ltd.
Company number: 14002655
Registered office:
7 John Campbell Road
London
N16 8JY
United Kingdom
Email: info@tg-prints.com
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services or legal obligations.
Last updated: May 2026